Privacy and data
Requests for access, correction or deletion of personal data.
privacidade@famalocal.com.brFrequently asked questions
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When Google authorisation expires or is revoked, Fama Local detects it on its own, stops syncing and shows an orange notice at the top of the dashboard asking you to reconnect.
Just sign in to the platform and redo the connection with your Google account. Nothing is lost: reviews, settings and history stay where they were. While the connection is down, replies are not published and Profile Shield cannot detect listing changes.
Profile Shield warns you on WhatsApp and in the dashboard as soon as it detects the change, showing how the information was before and how it is now.
Name, phone and category are not reverted automatically on purpose: changing those fields can trigger a new profile validation by Google. If you were not the one who made the change, correct it through Fama Local itself, under Edit Profile.
Under Settings → Business, in the notification rules, you define the behaviour per rating. You can require approval on every star rating, automate only the positive ones, or turn automation off entirely.
Replies already approved and scheduled will still be published. To stop one of them, undo the approval before the scheduled time.
Under Settings → Business you retake the tone-of-voice questionnaire. The previous calibration is preserved as history and the new one applies to the replies generated from then on.
Replies already generated are not rewritten on their own — you can edit them on the Reviews screen before approving.
The plan quota is 300 credits per month for each connected business and renews on the subscription anniversary. A review reply costs 1 credit, an image 5 and a complete post 10.
If they run out before renewal, you can buy a one-off pack from R$ 19,90 under Plans. One-off credits sit in a separate wallet and are only used once the monthly quota is finished.
Cancelling prevents future charges and can be requested on WhatsApp or by email to support. It does not delete your data or undo anything already published on Google.
To delete the account, use the privacy channel. Sessions and connections are revoked, and the data enters the anonymisation flow described in the Privacy and Data Protection Policy. Tax and audit records are kept for the legal period.
Measurement is monthly and anchored to the date of the business's first search, so right after connecting there may not be a completed scan yet.
If a measurement has already run and the business does not appear at any point, that in itself is the result: it means it is not among the top positions for that keyword and that radius. The tab shows who is appearing in your place and what separates that profile from yours.